1. Order Processing

• Orders are processed within 1–3 business days
• Custom or made-to-order items may require additional processing time
• Orders are processed after confirmation or payment (if applicable)

2. Domestic Shipping (Pakistan)

• We offer delivery across Pakistan
• Estimated delivery time: 3-7 business days
• Cash on Delivery (COD) is available within Pakistan
• Delays may occur due to courier issues or public holidays.

3. International Shipping

• We offer international shipping to selected countries.
• Delivery time: 7–15 business days (approx.)
• Shipping charges vary based on location and weight
  
• Full payment is required before dispatch

4. Customs, Duties & Taxes

• For international orders:
• Customers are responsible for custom duties, taxes, or import charges
• These charges are not included in product or shipping prices
• Delays due to customs clearance are beyond our control

5. Shipping Delays

• We are not responsible for delays caused by:
  
• Courier services
  
• Weather conditions
  
• Customs clearance
  
• Incorrect shipping details

6. Incorrect Address

• If you provide an incorrect or incomplete address:
  
• Delivery may be delayed or failed
  
• Additional charges may apply for re-shipping

 7. Order Tracking

• Tracking details will be shared once your order is dispatched (if applicable).

8. Damaged or Lost Shipments

If your order arrives damaged:

• Contact us within 48 hours
• Provide clear images/videos as proof
• We will review and offer a replacement or solution accordingly.