1. Eligibility for Returns

We accept returns only in the following cases:

• Product is damaged
  
• Product is defective
  
• Wrong item delivered

2. Return Conditions

To qualify for a return:

• You must contact us within 48 hours of delivery
• Product must be unused and in original condition
  
• Proof (images/videos) is required

3. Non-Returnable Items

We do not accept returns for:

• Change of mind
  
• Minor variations in color, design, or size
  
• Custom or made-to-order products

4. Refund Process

• Once approved, refunds are processed within 5–7 business days
  
• Refund method depends on original payment method

COD orders may be refunded via:

• Bank transfer
  
• Digital wallet

5. Exchange Policy

We may offer replacement instead of refund if:

• Product is damaged or defective
  
• Replacement stock is available

6. Return Shipping

Customers are responsible for arranging and covering the cost of return shipping.

• The customer must return the product using a reliable courier service at their own expense
• We do not provide reverse pickup service unless the return is due to our error (e.g., wrong or defective item)
• Shipping charges are non-refundable
• We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

7. Order Cancellation

• Orders can only be canceled before dispatch
  
• Custom orders cannot be canceled once production starts