FREQUENTLY ASKED QUESTIONS (FAQs)

1. What products do you offer?
We offer high-quality metal décor, wall shelves, and custom-designed pieces to enhance your space.

2. What payment methods do you accept?
We offer: Cash on Delivery (COD) within Pakistan
Bank Transfer / Digital Wallets Online payment options (if available)

3. How long does delivery take?
Pakistan: 3-7 business days
International: 7–15 business days (approx.)
Delivery times may vary depending on location and courier service.

4. Do you offer international shipping?
Yes, we ship internationally. Shipping charges and delivery time depend on your location.

5. Will I have to pay customs or extra charges?
For international orders, customs duties or taxes may apply depending on your country. These charges are the customer’s responsibility.

6. Can I return or exchange my order?
Returns are only accepted if the item is damaged, defective, or incorrect.
You must contact us within 48 hours of delivery with proof (images/videos).

7. Do you offer custom designs?
Yes, we offer custom-made products based on your requirements.
Please note: custom orders are non-refundable and cannot be canceled once production starts.

8. How can I contact you?
You can contact us through:
Email: stillandsteel@gmail.com
Phone/WhatsApp: +92 333 3669659
Website: https://stillandsteel.com/contact.